Should there be any indication of a shortage or of damaged goods, a careful examination should be conducted. A receipt should be signed only with remark of the found facts.

You must notify us immediately of any claim against you or any incident that may lead to such a claim. When notifying us, please provide us with as much relevant information as you are able to, so that we can help you to minimize the claim raised against you. Such notification can be given by sending us the Claims Notification Form. This form indicated the information we usually need and lists the required documents.
Once all necessary information and documents are available, you receive a reference under which the matter is registered, our claims adjusters check your liability and informs you about the next steps to be taken.
As soon as a recovery against the carrier is secured or your liability is proven, we issue a credit note for the liability amount verified, less the deductible which the insured has to bear for each claim.

CIS

Asia